Right of withdrawal

Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity.)

Instructions on withdrawal

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,

- on which you or a third party designated by you, who is not the carrier, took possession of the goods, provided that you have ordered one or more goods as part of a single order and they are delivered together;

- on which you or a third party designated by you, who is not the carrier, took possession of the last good, provided that you have ordered several goods as part of a single order and they are delivered separately;

- on which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last item, provided that you have ordered goods delivered in several partial shipments or items;

To exercise your right of withdrawal, you must inform us (Tuningislife, Semmelweisweg 2, 89165 Dietenheim, email address: info@tuningislife.de) 

 

Return address:

Fulfillment Center, Adlerstraße 32, 45307 Essen.

by means of a clear statement (e.g. a letter sent by post or an email) informing us of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but it is not mandatory.

Returns and withdrawal – important information on processing

In order for us to clearly assign and correctly process your return, it is necessary that you inform us of your withdrawal or return request by email before returning the goods.

Our returns are handled by an external fulfillment and logistics centre. Due to automated processing, assignment of returns without prior notice or without electronic allocation is not possible in many cases.

1. Withdrawal or return request by email

If you wish to return, withdraw from, or exchange an item, please contact us by email before returning it and let us know your request.

Your message should include at least the following information:

• Order number

• Name of the person placing the order

• Email address of the order

• which items are affected

• whether you would like a refund (withdrawal) or an exchange

Only after this notification can we correctly assign and process your return.

2. No assignment via enclosed slips or notes

Please note that enclosed slips, handwritten notes, or other enclosures inside the return do not allow reliable assignment.

As our fulfillment process is automated, such enclosures cannot be reliably processed or assigned in the returns process.

A clear assignment of your return is therefore made exclusively via your prior notification by email.

3. Returns without prior notification

Returns that are made without prior notification by email may not be immediately assigned to an order in some cases.

In such cases:

• An automatic refund or exchange is not initially possible.

• The goods are initially treated as unassignable return.

• Processing can only take place once the customer contacts us and the return can be clearly assigned to an order.

4. Storage of unassignable returns

Unassignable returns will be stored by us for a reasonable period in order to allow subsequent assignment.

If no clear assignment or contact is made within a reasonable period, we reserve the right to handle the goods in accordance with our internal processes after the storage period has expired.

5. Refund

In the case of a properly declared withdrawal, the refund will be made after receipt and inspection of the returned goods in accordance with the statutory provisions.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the delivery costs (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees for this refund.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the period of 14 days has expired.You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling them other than as necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or expiration grounds

The right of withdrawal does not apply to contracts

- for the supply of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

- for the supply of goods that can spoil quickly or whose expiration date would quickly be exceeded;
- for the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely in contracts

- for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

- for the supply of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Pursuant to Section 312g(2) No. 9 of the German Civil Code, there is no right of withdrawal for contracts for the provision of services in connection with leisure activities if the contract provides for the provision on a specific date or within a specific period.

 

The ticket entitles admission to our event, which is regularly held on

14.06.2025. If, due to poor weather conditions or unforeseen complications, it is not possible to hold the event on this date, the alternative dates 21.06.2025 and 28.06.2025apply.

 

Promotions / Giftbox

a) The Giftbox is granted only when the respective minimum order value stated has been reached.

b) If part of the goods is returned and the order value thereby falls below the required minimum order value, we are entitled to,

• claim the Giftbox back, or

• deduct the stated value of the Giftbox from the refund amount.

c) Retention of title:
The Giftbox remains our property until the minimum order value has been finally reached.

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Goodwill policy (voluntary, without effect on the right of withdrawal)

Regardless of statutory rights of withdrawal, we are pleased to offer you the option to
make a size adjustment free of charge, if an ordered item does not fit.

This voluntary service has no effect on the above-mentioned conditions for the Giftbox and constitutes no restriction of the statutory right of withdrawal.

 

Model withdrawal form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

- To TuningIsLife, Semmelweisweg 2, 89165 Dietenheim, email address: info@tuningislife.de :

Return address:

Fulfillment Center, Adlerstraße 32, 45307 Essen.

 
- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only for paper notification)
- Date

(*) Delete as applicable.